C_C4H56_2411 STUDY QUESTIONS - C_C4H56_2411 FREE DEMO & C_C4H56_2411 VALID TORRENT

C_C4H56_2411 Study Questions - C_C4H56_2411 Free Demo & C_C4H56_2411 Valid Torrent

C_C4H56_2411 Study Questions - C_C4H56_2411 Free Demo & C_C4H56_2411 Valid Torrent

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

  • A. Handover
  • B. Escalate
  • C. Summary
  • D. Mark as unread
  • E. Delete

Answer: B,C,D


NEW QUESTION # 70
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

  • A. Products
  • B. Registered products and installed bases related to the account only
  • C. Installed bases
  • D. Registered products
  • E. Installation points

Answer: C,D,E


NEW QUESTION # 71
How can service agents create cases? Note: There are 2 correct answers to this question.

  • A. In the Account General facet, Create button (+) and select Case.
  • B. In the case worklist, Create button (+) and select Case.
  • C. In Agent Desktop, click the Create button (+) and select Case.
  • D. In the Related Service Object facet of registered products, Create button (+) and select Case.

Answer: C,D


NEW QUESTION # 72
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

  • A. Message
  • B. Condition
  • C. Action
  • D. Workflow

Answer: B,C


NEW QUESTION # 73
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

  • A. A filter option for the case summary
  • B. To control validity of the service catalog
  • C. Business role assignment
  • D. Case responsibility determination
  • E. Service level determination

Answer: A,D,E


NEW QUESTION # 74
......

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